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Shipping Information

Shipping & lead time:
Thanks for shopping with Katie Diamond! Once you place your order you'll receive an order confirmation via e-mail. Many of our items are made to order and lead time varies. Please refer to each individual product listing and consider whether or not what you ordered was a preorder item or fine jewelry. Preordered items typically take 2-4 or 6-8 weeks to ship. In stock items will ship out in just a few short business days.

You will receive a shipping confirmation via e-mail once we ship out your order that will contain a USPS or UPS tracking number. If you've ordered fine jewelry over $100 and have received a UPS tracking number, your package will require a signature upon delivery. 

If you have questions about the lead time of any specific pieces, please send an email to shop@katiediamondjewelry.com

Payment Types:
We accept Visa, American Express, MasterCard, Apple Pay and Paypal.

Exchange Policy:
If you would like to return an item which you purchased to receive store credit, please request a Returns Merchandise Authorization (RMA) number within 14 days of receiving your order by emailing kristen@katiediamondjewelry.com with your order number in the subject line. We will email you a confirmation of return request and issue an RMA number.

You may return an item within 14 days from date of receipt for a merchandise CREDIT valid on www.katiediamondjewelry.com (less shipping costs). Please note all estate, fine and wedding jewelry is custom work and FINAL SALE.  All discounted and sale items are FINAL SALE.

Jewelry not treated according to the Caring for your Jewelry page is not eligible for exchange.

Once approved, all returned items must be in the original condition and packaging and sent via UPS or USPS with tracking to:

Attn: Returns
570 North Maple Avenue
Ridgewood, NJ 07450

We will contact you when your return has been received and processed. Feel free to contact us at shop@katiediamondjewelry.com with any questions about your order.

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